Payment & Refunds

All purchases go through the Oplata.info payment service: your key arrives by e-mail right after payment. Below is how a purchase works and when we refund money or compensate subscription time. Please read it before paying — by buying a product you accept these terms.

How a purchase works

  1. 01

    Pick a plan

    On the product page, check the system requirements and the status, then click “Buy”.

  2. 02

    Pay

    On Oplata.info, choose a currency — RUB, USD or EUR — and a payment method. Before paying, the service asks you to accept the product rules.

  3. 03

    Get your key

    The key and a link to your order are sent to the e-mail you entered at checkout. They also stay on the order page.

  4. 04

    Launch

    Launch instructions come with the key. Stuck? Support helps for free, including via remote connection.

Payment methods

Oplata.info shows the available payment methods on the checkout page once you pick a currency. Some products also offer an alternative — payment via EliteSeller: the “Alternative payment methods” button on the product page.

Can't find a suitable method? Message an administrator and we'll suggest an option.

1Refunds

We refund

  • The product is technically incompatible with your computer for a reason on our side, and support could not fix it.
  • You followed all recommendations and instructions from support.

Money is returned to the details you paid from, or through the Oplata.info refund system.

No refund

  • Your computer does not meet the product's system requirements.
  • The problem is in the system itself: a cluttered Windows, missing system files, a custom OS build, software that interferes with system files. This is not incompatibility — Windows needs to be reinstalled.
  • The product was detected by an anti-cheat or your game account was banned.
  • The product is temporarily unavailable — Update, Frozen or Detected status.
  • You bought the wrong product or version.
  • You disputed the payment through your bank or payment system (chargeback).
  • You were banned in the loader.
  • You refused remote help from support.
  • An attempt to crack or modify the software was detected.

To request a refund, message an administrator: describe the problem and include your order details.

2Chargebacks

If you dispute a payment through your bank or payment system (a chargeback or any other forced refund), the money is not refunded and the key is not compensated.

Having a problem with a purchase? Message an administrator first — refunds in the cases from section 1 are handled by us.

3Time compensation

  • During updates, subscriptions are usually frozen or compensated later.
  • If you activate a key while the product is in “Update” status, the time is not compensated. Check the status before activating.
  • For launch problems, time is compensated only if you contact us no later than 3 days after the subscription ends. This does not apply to launch problems caused by us.
  • If Windows had to be reinstalled to launch, compensation is up to 6 hours, even if the reinstall took longer.
  • A loader ban is not a reason for time compensation.
  • In all other cases, compensation is at the administration's discretion.

4Key & support

  • The key is for personal use. Sharing or reselling the key, or attempting to crack or modify the software, gets the key deactivated without a refund.
  • A purchased key cannot be exchanged for another product.
  • Loader bans always have a reason: software that analyzes the game process data, a forced payment refund, or a free media key without the promised media content.
  • Support is free for the whole subscription term.

5Risks

“Undetected” means there are no detections right now, but it does not guarantee 100% ban protection. Any cheat in any game carries a ban risk — play carefully. We are not responsible for game account bans, and they are not a reason for a refund.

Full terms are in the user agreement.

Questions about payment, refunds and compensation:

Administrator 1 (Telegram)
Administrator 2 (Telegram)
Support bot (Telegram)
Claims and complaints: [email protected] — reviewed within 7 business days.